Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | A bit Nervous but... I just received my first print on canvas and I picked the 45 x 30 and was a bit nervous about it, but you let me know that it was going to be fine and it was. I am very happy with the result. Even though it has been a few years since I have been to Madagascar, now the print is a daily reminder of a wonderful experience. thank you so much.
Jacob Hendriks, Calgary | Fantastic job. Fantastic job. I absolutely love my print. I bought some new bedroom furniture, and the old print didn’t fit over the higher headboard. A friend suggested I use one of my own pictures from Tofino. I knew I wanted something long and narrow, so I cropped one of my sunset shots of Crystal Cove, uploaded the file, and it was so easy. The size options popped up, I selected the one I wanted - 20 x 45, and had the final product in my hands within 5 days. I will definitely do it again. Can’t wait to see what shots come out of my next trip, and what new “art” I can get for the walls then.
Brenda, Coquitlam | So happy! Received the replacement frame and wanted to show you. I'm so pleased, it looks great. Thank you so much for expediting the delivery.
I am so very happy with the frame and especially your Company's customer service policy and staff.
Again, thank you, I really appreciate how this was handled.
Julie, |